I JUST PLACED AN ORDER, WHEN WILL IT SHIP?
Please allow 1 – 2 business days of processing and production time for your order to ship out.
- Average transit times to the United States: 3 – 10 days
- Average transit times to worldwide: 7 – 14 days
There are circumstances that are out of control (natural disasters, holidays, weather, etc) that may cause shipping postponements. While most packages will arrive on time, there may be circumstances and delays that our carriers may experience. For this reason, we do not guarantee the exact delivery time; the delivery issue is the responsibility of the shipping company.
WILL I RECEIVE A TRACKING NUMBER?
We provide tracking for every order. Tracking will be available once your product is shipped. Each individual product may be shipped from different fulfillment centers across the globe as our product research team spends the time to source for quality yet affordable products.
CAN I CANCEL MY ORDER?
You are able to cancel your order with no penalty! You must cancel your order soon after creating it for the cancellation to be applied. If the item has already shipped, we will not be able to cancel it. All you need to do is send us an email with the subject line “CANCEL” and you will get an answer from us if we can cancel it on that moment or not.
I HAVE ENTERED AN INCORRECT ADDRESS!
If you have misspelled or auto-filled your address incorrectly, simply contact us via email at firstname.lastname@example.org. If the address is wrong, we can correct it if the item hasn’t been shipped.
MY ITEM ARRIVED DAMAGED
We do ship every item with extra padding. Despite this, our customers report that around 1 in 1000 products arrives damaged due to mail service mistreatment.
– A picture of the damaged product.
If we still haven’t managed to answer your question please feel free to contact us and we will do our best to reply within 24 hours 🙂